Refund Policy & Shopping Guide

1. Shipping Method: Home delivery within Taiwan, including Penghu, Kinmen and Matsu, via Black Cat (T-Cat) or other partner carriers. International shipping is not yet available. 2. Shipping Fees: Free shipping on orders over NT$2,000; otherwise a flat shipping rate of NT$80 applies. 3. Handling Time: Orders are processed and shipped within 1–3 business days following payment confirmation.

1. Credit Card: Supports VISA, MasterCard, and JCB cards. 2. Apple Pay and Google Pay: Pay with a saved card on the payment page. Payments are processed on the secure PAYUNi payment page.

Under Article 19 of Taiwan's Consumer Protection Act, you may cancel a distance-sales purchase within 7 days of receiving the goods, by returning them or giving written notice, without stating a reason or bearing any cost. The cooling-off period is not a free trial. Please keep the product and its original packaging (outer box, seal, accessories, free gifts and documents) as complete as possible. Opening the package as needed to inspect the item does not affect your right to return it; however, if the product has been used, or damaged, lost or reduced in value through anything beyond inspection, we may claim reasonable compensation as permitted by law.

1. Request: Contact order@duo-essence.com or submit a message via Contact within 7 days of receiving your order. 2. Verification: Customer support will confirm return details within 1–2 business days. 3. Refund: Refunds are issued to your original payment method within 15 days from the day after we receive the returned item or your cancellation notice.

If you have any questions regarding your order, please contact: Duo Essence International Co., Ltd. Email: order@duo-essence.com / info@duo-essence.com